Customer information
Privacy Policy
This Privacy Policy explains how Maelorix Nyxaris Inc. collects, uses, protects, and manages information connected with browsing, account access, contact requests, and orders.
Information We Collect
Maelorix Nyxaris Inc. collects information that customers provide directly when they create an account, place an order, contact our team, or interact with site forms. Account information may include an email address and password hash. We do not store raw passwords. Order information may include name, email, phone number, shipping address, country, order notes, selected products, quantities, totals, and order status. Contact form submissions may include name, email, subject, message, submission date, and internal review status. We may also receive technical information through standard website logs, such as browser type, device information, approximate location derived from network data, referring pages, and timestamps.
How We Use Information
We use customer information to provide the ecommerce experience, maintain registered accounts, review orders, arrange payment after order review, respond to support messages, prepare shipments, improve product presentation, and protect the website from misuse. Contact form messages are saved before email notification is attempted so that support requests are not lost if mail delivery is delayed. Order data allows customers and authorized administrators to review purchase history and fulfillment status. We may use aggregated operational information to understand which product categories, pages, and support topics need improvement, but we do not sell customer personal information.
Cookies and Sessions
The site uses first-party cookies for session management. When a customer registers or logs in, a server-managed session cookie helps keep the customer signed in across requests. Session cookies are intended to be HttpOnly, same-site, and secure in production. These cookies support account access, avatar display, order history, checkout continuity, and admin authorization where applicable. Customers can control cookies through their browser settings, but blocking necessary cookies may prevent login, account pages, checkout, and admin access from working correctly.
Data Protection and Choices
We use reasonable administrative and technical safeguards to protect account, order, and contact information. Passwords must be stored as hashes, not readable text. Sensitive configuration such as database credentials, session secrets, SMTP passwords, and deployment secrets must be managed through environment variables. We do not request, process, or store full card numbers, CVC codes, or complete bank card details. Customers may contact support@maelorixnyxarisinc.com to ask about their account information, request correction of inaccurate details, or ask for help with an order. We may retain order and support records as needed for business, legal, security, and customer service purposes.